|
Your Privacy
DirectWest is strongly committed to protecting your privacy. We follow a
simple, common sense principle: we ask for only the information we need to complete
the service you have requested. The information that you provide is to ensure that
you have a convenient shopping experience online and that we are meeting your needs.
We respect our shoppers' concerns about providing information and feel it is your
right to know why we gather information, how we use it and what your options are.
The privacy of this information is maintained and protected using security technologies
and policies that prevent unauthorized usage of your information.
You are protected by:
-
Utilizing SSL (Secure Socket Layer) technology
-
Hosting our Web site on a secure server
-
Allowing our visitors to opt out of marketing programs
Visiting Our Web Site
Your visit to our Web site is welcomed and we are glad you came. You are free to
visit our Web site without telling us who you are or revealing any information.
Personal information is available to us only if you provide it voluntarily by
completing an order purchase form, or registration form.
What Information We Collect and How It Is Used
When an order is processed it is necessary that we collect your name, mailing
address, E-mail address, and payment information. This information is gathered
to provide you the highest quality of service, inform you of opportunities we
think will be of interest, and to understand your needs. This information will
only be used for internal marketing purposes and is not shared with outside
parties without first posting notification on our Web site of this change.
Shall you wish to opt out of our contact service please notify us by E-mail
or postal mail. Shall a vendor or supplier be involved in the online purchase
process they will only be given the absolute necessary information to complete
their role. DirectWest is a certified merchant of Beanstream via
DirectWest Internet Business Solutions, who securely encrypts the credit card
information provided.
In addition to the information that you voluntarily provide to us, our
system automatically gathers certain statistical information like numbers
and frequency of visitors. Our server cannot identify you as a person but
only as a computer and this data, not your name, may from time to time be
used in conjunction with outside parties for statistical resources. This
information is studied to help us improve products and services, customer
service, online operations, and our Web site in general.
DirectWest does not currently sell or rent any customer data,
server logs, or personal information to any other companies or organizations.
We shall, if required to do so only by law disclose your personal information
to the necessary parties.
How Is My Credit Card Protected
At DirectWest, whenever you provide any personal information or
credit card information, we make sure that no one else can read it while it
is being transmitted over the Internet. This information is protected and
transmitted through today's most advanced security systems. Your personal
information is encrypted prior to being sent to us. To demonstrate our
commitment to your payment security, DirectWest is a certified
merchant member of Beanstream via DirectWest Internet Business Solutions.
Beanstream manages the security technology for you, our customer, and us.
Thus, your credit card information is safe, can be stored for convenience,
and we are ensured payment authenticity and delivery.
Links to Our Web Site
Any links that are provided on our Web site are provided for your convenience.
DirectWest reserves the right to not be held responsible for their
content or the Web sites' privacy practices nor do we endorse the Web sites'
services or policies.
Special Attention to Children On Our Web Site
DirectWest encourages parents to take an active role in their
child's use of the Internet. We take care to protect the safety and privacy
of children and do not intend to collect any personal information about
children using our services. We encourage parents and children to review all
our privacy, security and terms of use documents.
How You Can Opt Out
We want to ensure that we are providing you the highest quality of customer service
by notifying you of promotions, what's new, and follow up for products or services.
You may at any time, if you wish, stop receiving correspondence from DirectWest, or have your name removed from our internal lists. Please advise us with an
e-mail or postal request at our regular address.
Changes To Your Privacy on Our Web Site
DirectWest reserves the right to change this policy at any time but will
not do so without first posting notification of changes on this Web site. You are
encouraged to review Your Privacy, Your Security, and Terms of Use documents whenever
you enter personal information on our Web site to ensure you understand how your
information will be used.
Your Security
DirectWest is committed to your security and wants you to enjoy your
online shopping experience. To demonstrate our commitment to your security, we
host our Web site on a secure server and have become a certified member of Beanstream
via DirectWest Internet Business Solutions. Beanstream provides the technology that
ensures that our Web site is safe and your credit card is protected.
How Is My Credit Card and Transaction Secure?
DirectWest together with Beanstream and DirectWest Internet Business
Solutions use the latest technology to manage and protect your credit card information.
When you place an order, your credit card information is encrypted (scrambled) before
being sent to Beanstream's server. This means that if an unauthorized party were to
intercept it on the Internet, they would be unable to read it. Only when the credit
card information reaches Beanstream's secure host server, do they decrypt it for
processing and provide us the order information.
How Can I Further Protect Myself
The Internet does present a vast and open market, similar to a very large shopping mall.
Therefore you need to take the same safety measures with electronic shopping as you
would in the 'physical' world. Seek Web sites that display reputable security symbols
and NEVER give your credit card information to anyone who contacts you via E-mail or
Instant Message.
- Credit card fraud is virtually non-existent on the Internet. If you do ever
experience misuse of your credit card, notify your credit card company immediately
in accordance with its regulations. Most companies will either cover the fraudulent
purchases or have you liable for a maximum of $50.
-
Shall you or your credit card company discover fraudulent charges that took place
on our server, please contact us immediately. We want to be involved in assisting
you.
"Internet Commerce is no more prone to fraud than other types of payment mechanisms".
--Canadian Bankers Association
Questions and Concerns
The door at the DirectWest Online Store is open 24 hours, 7 days a week.
If you have any questions or concerns about Your Privacy or Your Security please
contact us by E-mail at directories@directwest.com.
|
