DirectWest - A SaskTel Company
|
Tracking Your Order 1.
DirectWest will respond to your order request in 24 hours by providing you
an E-mail confirming the receipt and status of your order.
2.
To check the status of your order at your convenience (24 hours, 7 days a week),
you can return to the DirectWest
Online Store and access your order information through
the "MY ACCOUNT" page.
This will provide the status of fulfillment of your order (Pending, Processing,
or Delivered). Shipping Your Order
Credit card approval must be received prior to shipping your order.
Business days at DirectWest are 8:00 AM to 5:00 PM, Monday to Friday,
not including regular holidays.
DirectWest takes the utmost care to ensure the accuracy and
promptness of your order. We will respond to your order by E-mail within 24 hours
and comply to fulfill it within 3-4 business days. Orders placed overnight will be
responded to within 24 hours from the opening of the next business day. Please note
that orders made on a Saturday or Sunday will not be processed until Monday. Once
your item(s) is confirmed to be available and your payment authorized, we ship your
item(s) immediately.
Delivery only occurs on regular business days and does not include any holidays
of our delivery carrier. Allow 4 to 5 business days for delivery by courier for the
majority of communities.
Our regular carrier at the negotiated rate will perform delivery. Shall you wish
a different method for earlier delivery, there may be an additional fee and you will
need to contact us to make that special arrangement.
Please provide a street address for courier service as most couriers are unable
to deliver to a post office box address.
Shipping costs will be based on a single item, its weight and destination, and
insurance is included to a limited value.
Shall you wish to have additional features added to your shipment such as delivery
confirmation or time guarantee, please notify us by telephone or E-mail prior to
placing the order.
Please be available or have available a responsible person to sign and accept
your order during business hours. If a delivery cannot be made, the carrier will
provide instructions to receive your order (local warehouse, 2nd attempt, etc.). Returning Your Order 1.
Please place the product in the original shipping package. If you have discarded
the original shipping package, you may return your order in a clearly labeled package
that protects the product. 2.
Please include the original receipt. If you have discarded the original receipt,
please contact us via E-mail or telephone for further guidelines. 3.
On the back of the invoice or separate document, please indicate your reason for
return (wrong size, wrong color, damaged, etc.). Please remember to include your address. 4.
Please mail the pre-paid package to: 5.
DirectWest will be pleased to refund any shipping costs for your
original order and the refund if the product was defective, damaged, or is an
error that we have made. Please contact us for further guidelines. 6.
The refund will be processed within a reasonable time frame and will be issued
to the same credit card you used to purchase your order. Canceling Your Order Questions and Concerns | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
© Copyright 2010 DirectWest Corporation Saskatchewan CANADA, All rights reserved. |
