Credit card approval must be received prior to shipping your order.

Business days at DirectWest are 8:00 AM to 5:00 PM, Monday to Friday, not including regular holidays.

DirectWest takes the utmost care to ensure the accuracy and promptness of your order. We will respond to your order by E-mail within 24 hours and comply to fulfill it within 3-4 business days. Orders placed overnight will be responded to within 24 hours from the opening of the next business day. Please note that orders made on a Saturday or Sunday will not be processed until Monday. Once your item(s) is confirmed to be available and your payment authorized, we ship your item(s) immediately.

Delivery only occurs on regular business days and does not include any holidays of our delivery carrier. Allow 4 to 5 business days for delivery by courier for the majority of communities.

Our regular carrier at the negotiated rate will perform delivery. Shall you wish a different method for earlier delivery, there may be an additional fee and you will need to contact us to make that special arrangement.

Please provide a street address for courier service as most couriers are unable to deliver to a post office box address.

Shipping costs will be based on a single item, its weight and destination, and insurance is included to a limited value.

Shall you wish to have additional features added to your shipment such as delivery confirmation or time guarantee, please notify us by telephone or E-mail prior to placing the order.

Please be available or have available a responsible person to sign and accept your order during business hours. If a delivery cannot be made, the carrier will provide instructions to receive your order (local warehouse, 2nd attempt, etc.).

Returning Your Order
At DirectWest we have a 100% satisfaction guarantee policy for all corporate apparel and items. Our policy is a full return within 30 days if the product is accompanied by a receipt and is in original condition (unused). Due to the nature of the content in the phoneboooks, all sales are final. We sincerely hope you find what you need at our Web site and are satisfied with our product. If for any reason you are not satisfied with your order, we are more than happy to accommodate returns for corporate apparel and items by mail and handled in the following way:

1.  Please place the product in the original shipping package. If you have discarded the original shipping package, you may return your order in a clearly labeled package that protects the product.

2.  Please include the original receipt. If you have discarded the original receipt, please contact us via E-mail or telephone for further guidelines.

3.  On the back of the invoice or separate document, please indicate your reason for return (wrong size, wrong color, damaged, etc.). Please remember to include your address.

4.  Please mail the pre-paid package to:
DirectWest
800 - 1900 Albert Street, Regina, SK S4P4K8

5.  DirectWest will be pleased to refund any shipping costs for your original order and the refund if the product was defective, damaged, or is an error that we have made. Please contact us for further guidelines.

6.  The refund will be processed within a reasonable time frame and will be issued to the same credit card you used to purchase your order.

Canceling Your Order
At DirectWest we are committed to fulfilling orders in a very timely manner which means there is very little time for you to cancel orders. We are committed to responding to an order request within 24 hours. You can review the status of your order by returning to our Web site and clicking on "MY ACCOUNT". Shall the order status not be updated since the placement of your order, please contact us immediately either by E-mail or telephone and we will do our best to cancel the order. Please remember, you can always return or exchange your order.

Questions and Concerns
Shall you have any questions or require further information on Shipping and Returns, please e-mail us at directories@directwest.com or telephone us at 1-800-667-8201 8:00 AM to 5:00 PM, Monday to Friday.